Data Flows App for IT Administrators
CLIENT
Network Security Leader
CLIENT
Network Security Leader
Team Composition
Senior Experience Designer (me)
Team Composition
Senior Experience Designer (me)
Time of Involvement
1 year 2 months
Time of Involvement
1 year 2 months
Survived (and thrived) designing a deeply technical product for IT administrators — solo, without a BA, and with a whole lot of learning on the fly.
Challenge
Challenge
Challenge
How might we help network security engineers set up telemetry flows effortlessly, see data health at a glance, and respond to outages before they cause damage?
Solution
Solution
Solution
A single platform where you can easily set up and manage all your data pipelines in one place, automatically converting data formats and filtering out what you don’t need.
Approach
Approach
Approach
01
Design Audit
We began the project with a Design Audit, evaluating the UI through heuristics and a visual review against design guidelines. This uncovered a list of UX/UI issues to fix and provided insights into the product’s overall usability.
01
Design Audit
We began the project with a Design Audit, evaluating the UI through heuristics and a visual review against design guidelines. This uncovered a list of UX/UI issues to fix and provided insights into the product’s overall usability.
01
Design Audit
We began the project with a Design Audit, evaluating the UI through heuristics and a visual review against design guidelines. This uncovered a list of UX/UI issues to fix and provided insights into the product’s overall usability.
02
Prototyping
For smaller features, we designed prototypes directly from stakeholder requirements. For larger features, we conducted user research before prototyping to ensure alignment with user needs.
02
Prototyping
For smaller features, we designed prototypes directly from stakeholder requirements. For larger features, we conducted user research before prototyping to ensure alignment with user needs.
02
Prototyping
For smaller features, we designed prototypes directly from stakeholder requirements. For larger features, we conducted user research before prototyping to ensure alignment with user needs.
03
Internal User Research
We used card sorting, user tests, self-recordings, support tickets, content analyses, and a final survey—resulting in 150 findings, 12 new backlog tasks, and a 79 SUS score. After the research, we ran a workshop to align the team on insights and action items.
03
Internal User Research
We used card sorting, user tests, self-recordings, support tickets, content analyses, and a final survey—resulting in 150 findings, 12 new backlog tasks, and a 79 SUS score. After the research, we ran a workshop to align the team on insights and action items.
03
Internal User Research
We used card sorting, user tests, self-recordings, support tickets, content analyses, and a final survey—resulting in 150 findings, 12 new backlog tasks, and a 79 SUS score. After the research, we ran a workshop to align the team on insights and action items.
04
Beta Research
We ran card sorting, user tests, self-recordings, support ticket reviews, content analyses, and a final survey. The results: 150 findings, 12 backlog tasks, a 79 SUS score, and a workshop to align on next steps.
04
Beta Research
We ran card sorting, user tests, self-recordings, support ticket reviews, content analyses, and a final survey. The results: 150 findings, 12 backlog tasks, a 79 SUS score, and a workshop to align on next steps.
04
Beta Research
We ran card sorting, user tests, self-recordings, support ticket reviews, content analyses, and a final survey. The results: 150 findings, 12 backlog tasks, a 79 SUS score, and a workshop to align on next steps.
05
UX Metrics
To track usability and satisfaction, we defined product-specific UX metrics, established measurement methods (surveys, testing, analytics), and developed a custom SUM calculator for consistent evaluation.
05
UX Metrics
To track usability and satisfaction, we defined product-specific UX metrics, established measurement methods (surveys, testing, analytics), and developed a custom SUM calculator for consistent evaluation.
05
UX Metrics
To track usability and satisfaction, we defined product-specific UX metrics, established measurement methods (surveys, testing, analytics), and developed a custom SUM calculator for consistent evaluation.
06
User Testing
We user-tested every major feature pre-launch, analyzing both performance metrics and qualitative feedback. This ensured designs met user needs, caught UX issues early, and informed future improvements.
06
User Testing
We user-tested every major feature pre-launch, analyzing both performance metrics and qualitative feedback. This ensured designs met user needs, caught UX issues early, and informed future improvements.
06
User Testing
We user-tested every major feature pre-launch, analyzing both performance metrics and qualitative feedback. This ensured designs met user needs, caught UX issues early, and informed future improvements.
Outcomes
Outcomes
Outcomes
90% reduction in configuration time. Network setup now takes 30 minutes (previously days/weeks) from initial deployment to full operation;
Full visibility into data flows and transformations ensures reliable delivery of business-critical data;
Automated monitoring detects and resolves connectivity issues, minimizing downtime;
Engineers now spend less time on repetitive configuration and more on strategic tasks.
90% reduction in configuration time. Network setup now takes 30 minutes (previously days/weeks) from initial deployment to full operation;
Full visibility into data flows and transformations ensures reliable delivery of business-critical data;
Automated monitoring detects and resolves connectivity issues, minimizing downtime;
Engineers now spend less time on repetitive configuration and more on strategic tasks.
90% reduction in configuration time. Network setup now takes 30 minutes (previously days/weeks) from initial deployment to full operation;
Full visibility into data flows and transformations ensures reliable delivery of business-critical data;
Automated monitoring detects and resolves connectivity issues, minimizing downtime;
Engineers now spend less time on repetitive configuration and more on strategic tasks.